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Important Delivery Information

Delivery, Royal Mail, courier or click & collect. Pick what works best for you!


Our postage and packing costs are calculated by weight and size rather than a standard charge.

You will be given the delivery options available to you at the checkout which will include:

Click & Collect
Royal Mail 1st Class
Royal Mail 2nd Class

Please note that we do not open Fridays or Sundays so orders are only dispatched Monday to Thursday. This will affect the length of time for delivery if you have placed an order after 3pm on Thursday through to Sunday.

Click & Collect

You can opt for our free click & collect service which can be collected from our shop at:

Hautbois Activity Centre
5 Gt Hautbois Road
NR12 7JN

We will notify you by email when your order is ready for collection. Please can you bring your order confirmation when you come to collect as we will be unable to release the order without proof of purchase. This is ideal for those visiting Hautbois Activity Centre for activities or training. It can also be used when we are taking a shop to a County or Region event and can bring the order along with us (you should have been notified first that we will be at the event prior to ordering).

Any orders not collected within 28 days will be automatically cancelled and refunded.