Returns Policy


Not happy with your product? No problem!

Returns Policy

If for any reason you are unhappy with the goods you have ordered, you can return them to us for an exchange or refund at any time during the period of 28 days beginning with the day on which you receive the goods, provided you have told us within a reasonable time of receipt of the goods that  you want to return them. Goods will not be accepted for exchange or refund outside of this period except in exceptional circumstances which will be decided by us.

You can notify us that you want to return the goods by:

Telephone: 01603 737357 option 3
Email: shop@girlguiding-anglia.org.uk, or
Post: ‘Returns’, Girlguiding Anglia Retail, 5 Gt Hautbois Road, Coltishall, Norwich, NR12 7JN

You must then return the goods to us in their original condition and if possible the original packaging.

Clothing that has been worn cannot be refunded unless they are faulty.

You are responsible for the cost of returning any goods to us for exchange or refund, except in cases of faulty, damaged or wrongly supplied goods.

Your statutory rights are not affected.

We recommend you obtain a certificate of postage when you return the goods.